Family Experiences
What families across KL say about Penaung.
These are notes from families who have used our services — shared in their own words and at their own pace.
Back to Home4+
Years coordinating home support
180+
Families supported in KL
4.8
Average family satisfaction score
96%
Continued after the first month
What Families Say
Notes from families we have worked with
Norlia Fadzilah
Bandar Tun Razak, KL
My mother-in-law lives alone while my husband works in Singapore. We tried the Daytime Companionship service after a neighbour mentioned it, honestly not knowing what to expect. The short note we get at the end of each visit has made such a difference — we know she had lunch, what she talked about, whether she seemed well. That alone has reduced a lot of anxiety for the family.
May 2025
Khairul Hisham
Ampang, KL
We used the Technology Connection service for my father, who had never really used a smartphone on his own. The companion came three times — patient each time, never made him feel rushed. He can now call my sister in Melbourne on his own without any help. The printed guide they left behind was thoughtful. Only small note: we would have liked a bit more flexibility in scheduling the first session, but that was sorted with a quick call.
April 2025
Siti Rohani
Cheras, KL
I live in Penang and my parents are in Kuala Lumpur. Coordinating their groceries and getting my father to his regular appointments was becoming very difficult to manage from this distance. The Errand & Logistics service has taken that off my plate entirely. The shared calendar means I can see exactly what was done and when, without having to call anyone. It has made a real practical difference.
May 2025
Rashid Abdullah
Setapak, KL
What struck me first was how straightforward the initial conversation was. No pressure, no confusing package options — just a clear discussion of what my mother actually needed. We settled on the companionship programme and she has had the same companion coming for three months now. She looks forward to the visits, which says more than I can.
April 2025
Lim Kah Wei
Mont Kiara, KL
My grandmother was reluctant at first — she is quite independent-minded and was not sure she wanted someone coming to help with errands. But the way it was explained to her, as coordination rather than supervision, helped. She has warmed to it and now actually sends the grocery list ahead of time herself.
May 2025
Zurina Ismail
Wangsa Maju, KL
We tried two different options before finding Penaung. The difference is that here, there is always someone to talk to who knows our family's situation. Nurul remembered details from our first conversation months later. That kind of continuity matters when you are arranging something for a parent.
May 2025
Case Studies
How the arrangement came together for three families
A father learning to video-call his daughter in Melbourne
Technology Connection Help · Duration: 4 weeks
The situation
A retired teacher in Ampang, 74, wanted to stay in touch with his daughter and grandchildren in Australia but found the smartphone she had sent him confusing. Phone calls worked fine, but video calls dropped or he could not find the right button. His son, based in KL, was repeating the same instructions every week without much progress.
How we helped
We ran an initial setup session to configure the device and simplify his home screen. Two follow-up practice sessions walked him through making and receiving video calls, muting, turning the camera, and ending the call. A laminated quick-reference card was left beside his chair. A short refresher three weeks later confirmed everything was holding.
What changed
He now calls his daughter independently, usually on Sunday mornings. His son has not had to repeat the instructions since. The family described the refresher visit as particularly useful — it caught a small setting that had changed after a software update and would have caused confusion again.
"He was quite proud of himself the first Sunday he called them without asking anyone for help." — Son, Ampang
A working mother arranging company for her widowed father
Daytime Companionship Programme · Duration: 3+ months, ongoing
The situation
A woman working full-time in Bangsar was concerned about her father, 79, who had been living alone since her mother passed away. He was physically well but the house was quiet most of the day. He had become less talkative on evenings when she visited and mentioned he found the afternoons long.
How we helped
The family asked about his interests — gardening, old Malay films, chess — and we built an activity outline around those. A companion visits on Tuesdays and Thursdays. The schedule was adjusted after the first review (moved from mornings to early afternoon, which suited him better). A short note is sent to his daughter at around 5 pm each visit day.
What changed
Three months in, his daughter described a noticeable change in how he spent his evenings. He had things to talk about. He mentioned the companion's name when recounting his day. The timing change after the first review was flagged in the check-in call and was easy to implement — that process worked exactly as expected.
"He told me last week that Thursday is now his favourite day." — Daughter, Bangsar
A Penang family coordinating errands for both parents in KL
Errand & Appointment Logistics · Duration: 5+ months, ongoing
The situation
Both parents in their early 80s, living in Setapak. Three adult children, all outside KL. Groceries were being handled inconsistently — sometimes by a neighbour, sometimes by whoever managed to visit that week. One parent had a standing appointment in Cheras that fell through twice because transport could not be arranged in time.
How we helped
A weekly recurring plan covers groceries on Mondays and the standing appointment on the second Wednesday of each month. The shared calendar is linked to all three siblings. Confirmation messages go to a family group after each errand. An additional per-outing arrangement is used when the parents need something collected at short notice.
What changed
The standing appointment has not been missed since the plan started. The siblings noted that the family group now generates far fewer "who is handling this?" messages. The confirmation system also gave the parents themselves more confidence — they knew their arrangements were not dependent on whether one of the children remembered to call.
"It removed a constant background worry that we did not fully realise we had until it was gone." — Eldest daughter, Penang
Contact Penaung
Reach us to ask a question or start a conversation
Address
No. 84, Jalan Pudu, 55200 Kuala Lumpur
Office Hours
Mon–Fri: 8:30 am – 6:00 pm
Sat: 9:00 am – 1:00 pm
Thinking about putting something in place?
A brief initial conversation with our team is always a good starting point — no obligation, no pressure.
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